Customer service
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Went yesterday to steak shake Martinsville Indiana and drive thru took twenty minutes which usually worth waiting. So got window took another ten minutes at window for food ready.

Then got work which is close to there and sandwich bread soggy and hamburger was so crispy and burnt that it was like a cracker so flaky the whole thing. The sandwich had tomatoes and lettuce which I asked and she repeat that I didn't want on it. Fries were not done really limp and really cold not fresh at all.

Vanilla Coke was great .... Food awful

Product or Service Mentioned: Steak N Shake Drive-through.

Reason of review: Order processing issue.

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