We waited 10 minutes for someone to come and bring menus. Then it was another 10 minutes before taking order.
We waited on the food alone 35 minutes. The staff in the kitchen could careless and moved accordingly with their attitude. The manager came out to speak with another patron, arguing with him to the point he was very upset and distraught, and they were from out of town. The food came out of the kitchen 1 item at a time.
I strongly urge someone to visit the location in Morrow, Ga on Mt Zion Blvd. preferably as an undercover boss. Then you can decide on your own.
There were at least 5 other families of patrons that were complaining of the same. We will definitely rethink going to Steak ‘n Shake again!
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.