This store has been open for a couple years now. The service has always been slow and I have had issues with food as well.
They have taken coupons from the paper in the past. My grand daughter wanted to come today so we asked about using 2 coupons because there would be 2 bills and were told they are a franchise and no longer took coupons. He said only company store took coupons. I was under the impression all were franchises.
I will never com back to this store again.
They didn’t even notice when a couple walked out because they were taking so long to be seated even though there were many tables. We asked for shakes to be delivered with food and were told there was no shake person so the waiter had to make them and they could come out after the food.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.