My wife and I live in Elizabethtown Kentucky. We have came to our local location three times in the last few months.
Every time it’s the exact same thing. The wait staff and kitchen staff are more interested in talking about personal matters and openly complaining about their jobs aloud where the dining room customers can here.
I enjoy the food but this company needs to clean house of the management and staff and start over. I hope something can be done.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.